I despise eBay. Truthfully, I hate them, loathe them, despair of them. A large online conglomerate making decisions about the little people who deign to buy and sell within their worldwide empire of stuff.
Okay, I’ll tell you why I hate them.
I recently sold a bag under the auspices of eBay; a satchel bag from Zara to be more specific, attaching a high resolution image from the store’s website and stating my ‘NO RETURNS’ policy. Tagging various additional elements that I perceived also accurately described the bag, I also added a blurb extolling its values. So eBay Bitch (a.k.a. “The Buyer”) sidles up – metaphorically speaking – to request further information on height, width and depth of the bag. I duly responded and once the sale ended the transaction was complete and I posted out the bag to the buyer – at added cost to myself to ensure it arrived in pristine condition but I only charged standard posting costs out of courtesy.
Less than a week later, she requested a refund based on the fact the bag was not as described. She claimed it to be green not tan as tagged in my description, though later relented to khaki after I came back to her and reminded her that I have a ‘no returns’ policy. She asked that I make an exception in this instance… I’m sorry, but have any of you been into a store with a clear ‘No Returns’ policy and been successful in asking them to make an exception just for you because you don’t quite like the product you’ve bought for whatever reason? Besides which, colour is objective, and I tagged ‘tan’ because I thought it an accurate shade – after all, khaki (and pale khaki at that) is a fine line between light brown and light green… and eBay don’t have the option of ‘khaki’ in their tagging anyway.
After numerous emails back and forth, aggressive from her, polite from me, she lodged a dispute with eBay demanding I pay her a full refund and when I reiterated my stance on the ‘No Returns’ policy she escalated the case enabling eBay themselves to make the final call. She lodged it Friday night at around 9.30pm, eBay had settled it by 9.30am on Saturday morning. And with no weekend number seemingly in operation all I could do was wait until this morning to challenge them via phone. I had been unable to file my own case against her for harassment and speaking with an eBay representative this morning my concerns that the seller is left with little or no protection were confirmed. They said their decision had been made based purely on the fact that the case had not been resolved; my guess is they didn’t even examine the evidence. So much for innocent until proven otherwise…
I explained the situation to the rep and stated clearly that on account of the aforementioned reasons I would not be issuing a refund regardless if eBay Bitch returned the bag to me. They refused to reconsider their decision while the case was open and said once the bag was returned – and only IF it was in poor condition – that I could then appeal the case. I think this is a travesty and on hearing a friend of mine incurring an even worse debacle involving an iPad that eventually called for the involvement of the police; I am hereby affecting a personal boycott of eBay in a bid to protect myself from further harassment, foul play and disgusting conduct by both eBay and the individual who bought my bag.
In an age where the majority of activity – financial, leisure and social – is carried out online, one would expect a greater degree of protection and democracy extended in this arena. Until that happens, eBay, the only bid I’ll be making is for more stringent online parameters.
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